FREQUENTLY ASKED QUESTIONS


Some of your Questions:

Our FAQ page is an organized collection of valuable information that our customers ask about our products and services. This page is a useful way to organize information that our customers often ask.

As an Artisan

How do I become visible on the site?
  • Click on the become an artisan button on the homepage and fill in the required fields

  • Update your profile and list all the services you render

  • After all your registration is complete, you will visible to all service consumers
Does SearchArtisan negotiate the cost of services provided on behalf of artisans?
No. At this point in time, SearchArtisan does not offer this service. Service costs can be negotiated and agreed upon with the service consumer before the service is rendered
How will I be paid?
Payments will be made after your service has been rendered to your client.
Can artisans upload their business details on SearchArtisan?
Yes. SearchArtisan allows artisans to upload their business and a list of other services they render. Artisans have access to uploading after registration and payment have been made.
How do I update the personal information provided during the registration?
You can update all personal information by using the edit button but a verification link will be sent to the email address used during registration.
Can I use trademarked names in my items?
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How can I get support for an item?
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How do I know the impact of SearchArtisan on my business?
You will be able to monitor how many people have seen you and called you from SearchArtisan in real-time. SearchArtisan will have a very positive impact on your business activities. You will also receive feedback and rating on completed jobs from your customers that potential customers can see.
My profession/category is not listed among the service offerings on the application. Will I still get visibility via SearchArtisan?
Please contact our support team and your service will be included.
What Images, Videos, Code Can I Use in my Items?
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As a Service consumer

How do I hire an artisan?
Register as a service consumer, then you have access to all our features
Does SearchArtisan negotiate the cost of services provided on behalf of the service consumer?
No. At this point in time, SearchArtisan does not offer this service. Service costs can be negotiated and agreed upon with the artisans before service is rendered.
Do I need to make a payment to be able to access artisans?
No. Services consumers full access to all our listed artisans after registration is done.
What do I do if I am very satisfied/dissatisfied with the quality of work provided by an artisan on SearchArtisan?
Register as a service consumer on SearchArtisan.greaterheight.works and access the rating & review section to provide feedback on the quality of work provided by the artisan. This will provide valuable information for other service consumers who wishes to use the artisan in the future.
Is it safe to hire an artisan on SearchArtisan?
Yes. We value our clients that is why we take the responsibility of verifying every artisan before they become active on the website.
How long does the search process take?
After clicking the Search button, it takes less than three seconds to find an artisan.
Can I search for high artisans outside of my current location?
Yes, just search by location on the search section of the home page.
Will I have access to SearchArtisan platform 24/7?
Yes. SearchArtisan is available 24/7 except during scheduled maintenance.
How much will it cost me to be a service consumer?
No charge is required for a service consumer.
Is this a free service?
Yes, the standard user is for free with an option to upgrade to a premium package.
What happens if there is a need to re-visit the work done by an artisan?
For premium users, our customer service team will assist in resolving any case where work needs to be revisited.
Do the artisans on the platform go through a screening platform?
Yes Indeed. SearchArtisan does a background check on the artisans included on our platform. Contact details and other details are verified. In addition to these, criminal records and address verification check is done for the premium service providers.
There are lots of artisans out there, why do I need SearchArtisan?
All of our artisans are certified. What that means to you is your job will be handled professionally and thoroughly…saving you money! In addition, premium users will be assigned specific artisans to your location so you always have the same artisans which allow them to become very familiar with the kind of services you want the artisan to render. We always follow up with premium users after preventative maintenance or service is completed. We want to be sure you are satisfied! Best of all, as a premium user of SearchArtisan, you receive preferential treatment.

As an Agent

How do I get paid?
As an agent, you receive a commission from registrations where the user uses your referral code.
How do I update the personal information provided during the registration?
You can update all personal information by using the edit button and a verification link will be sent to the email address used during registration.
How much will it cost me to become an agent?
There is no charge required for an agent.
How do I become an agent?
Interested people will fill in their detail on the agent registration page. A referral code will be sent to them and the journey begins.